Jung Tech has a large varirty of products from various manufacturers. Items come with different warranty processes and time periods. Please read returns and warranty carefully before making a purchase.
Warranty & Returns:
Jung Tech generally offers a 12 month warranty to all products, unless stated otherwise. Some products will be provided with extended warranty for your peace of mind. Please refer to the product listing for warranty period. If the product doesn't have warranty listed, please use the contact form with SKU number of the product and we will get back to you with detailed information.
You are required to notify Jung Tech within 5 working days in the unlikely event that the item arrives damaged or faulty. In addition to a detailed description, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
To make a claim, you must provide us with a copy of your tax invoice or any kind of proof showing that you purchased the item from us. You need to also describe the problem precisely and provide evidence to support your claim, and state whether you are requesting a replacement, repair, refund or credit.
Refund generally takes up to 2 working days to process, and will notify you once the refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.
Warranty Exclusions on all products
All warranties begin from the date the product is received. If a product develops a fault during the warranty period and the fault is due to a quality issue rather than your own breakage or misuse, we will accept a return. However here are situations you are unlikely to be covered for.
a) The user voids the warranty if they
- Flash the firmware of a device
- Opens the body in an attempt to fix, otherwise
- Modify remove or swap parts of a product
- Uses the device in a way that it is not intended for
- Continues to use once the fault occurs and causes more damage
- Fail to contact us when the problem first occurs
b) Warranties do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
c) Returns without prior discussion and authorisation will not be accepted.
d) If your product is covered by warranty and a repair is impossible and we can’t offer a replacement due to stock or an outdated model，we will credit you what you originally paid so that you can choose to purchase another item.
e) If items are lost during return shipping. We recommend that you send your return via Registered Post/ Air Mail.